The lead time for orders depends on the quantity and type of badge reels ordered. Standard orders typically ship within 3-5 business days. Custom orders may take longer, usually around 7-10 business days after design approval. For large bulk orders, please contact us to discuss specific timelines.

We strive to ensure you are completely satisfied with your purchase. If you receive a defective or incorrect item, please contact us within 14 days of receipt to arrange for a return or exchange. Custom orders are non-refundable unless there is a manufacturing defect.

You can reach us via email at christinacarstarphen1@gmail.com or by phone at 205-506-0890. I am available Monday-Friday from 9 AM to 5 PM, and I am happy to assist you with any questions or concerns you may have.

Yes, we offer bulk discounts for large orders. If you need to purchase badge reels in quantities of 50 or more, please contact us for a custom quote. We are happy to work with businesses, schools, hospitals, and other organizations to provide affordable pricing for bulk purchases.