Refund policy

Refunds

We have implemented a no-return policy for all purchases made with us, meaning that once an item is bought, it cannot be returned for a refund under normal circumstances. However, if you receive an item that is defective, damaged, or not as described in its listing, we offer a replacement policy to address these issues. You can request a replacement within 30 days of the purchase date, allowing you some time to inspect and ensure the item meets your expectations. To initiate a replacement request, please ensure that the item is returned to us in its original packaging and condition, as this helps us process your request efficiently. It's important to keep all packaging materials and documentation that came with the item to facilitate the replacement process smoothly. Thank you for understanding our policy, and we are committed to ensuring your satisfaction with our products.

You can always contact us for any return question at melanincraftingco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.